Robins Federal Credit Union | Frequently Asked Questions

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ATM/Debit Card Information

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How does the RFCU Debit Card work? What number do I call to activate my Debit Card? How do I replace a lost or stolen Debit Card? How do I apply for a VISA Debit card? How do I request a replacement for an expired Debit card? I am able to use my Debit Card at the ATM but I am not able to use it as a credit transaction. What could be the problem? I requested a new Debit Card because mine was damaged. Will I get a replacement card with the same number as my damaged card and will I be able to use my same PIN?
Q.	How does the RFCU Debit Card work?
A.	The Debit Card works just as your ATM card for cash withdrawals by entering your Personal Identification Number (PIN) at participating ATMs. In addition, an RFCU Debit Card is accepted at any location where VISA debit card is accepted and the funds are withdrawn from your share draft account (checking) when you use the card with your PIN.
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Q.	What number do I call to activate my Debit Card?
A.	To activate your card, call 800.241.2405 or 478.923.3773, press option 5.
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Q.	How do I replace a lost or stolen Debit Card?
A.	Immediately notify us that your card has been lost by calling us at 478.923.3773 or 800.241.2405, press 1 for Command Call, Card Activation and Blocking, then press 3 to report a card lost, stolen or not received . It is our policy to restrict access to your account using your card when you make us aware that the card is not in your possession. If your card is lost with the Personal Identification Number (PIN), we will ask you to contact Robins Direct by calling 478.923.3773 or 800.241.2405, press 7, or notify your local branch in person. If you believe that someone has transferred or may transfer money from your account without your permission, call us at 478.923.3773. You may also write to us at the address below. Robins Federal Credit Union P.O. Box 6849 Warner Robins, GA 31095-6849
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Q.	How do I apply for a VISA Debit Card?
A.	You may request a VISA Debit Card on-line by completing the request form found on our web site. Click here for the on-line form. To be eligible for the VISA Debit Card, you must have an RFCU checking account and be a member in good standing. You may also call our Robins Direct Service Agents at 800.241.2405 or locally at 478.923.3773 and your request will be taken over the phone. Service Agents are available Monday through Friday from 8:30am - 5:00 pm EST and Saturdays from 9:00 am - 1:00 pm EST.
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Q.	How do I request a replacement for an expired Debit Card?
A.	You may request a replacement for your expired card over the phone by contacting Robins Direct at 800.241.2405 or 478.923.3773, press 7. Service Agents available Monday through Thursday from 8:30am – 5:00pm EST, Fridays from 8:30am – 6:00pm and Saturdays from 9:00 am - 1:00 pm EST.
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Q.	I am able to use my Debit Card at the ATM but I am not able to use it as a credit transaction. What could be the problem?
A.	Your Debit Card has not been activated. When multiple cards have been issued for an account, each card must be activated individually, even though you may have received the message “All cards on this account have been activated". An activation call must be made for each card from the home phone number. To activate your card, call 800.241.2405 or 478.923.3773, press option 5.
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Q.	I requested a new Debit Card because mine was damaged. Will I get a replacement card with the same number as my damaged card and will I be able to use my same PIN?
A.	When you have requested a new Debit Card because it has been either lost or stolen, you will receive a new card and a new PIN. The card number and PIN will not change if it is a reissue of an expired card, from a name change, or damaged.
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