Robins Federal Credit Union | Frequently Asked Questions

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Command Call and Online Banking

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How do I sign up for access to my account by telephone? How do I use Command Call? How do I get a PIN for Command Call, the audio response system? I forgot my Command Call PIN number. May I request a duplicate? How do I get information on all my account types through Command Call? What are the requirements to use Command Call? What is Command Call? How do I enter amounts when using Command Call? What is Online Banking? When I try to access Web BillPay all I get is a screen that says "Single Sign-On Option 1. If you are using Microsoft Internet Explorer as your browser, this page may open on top of the CheckFree page. If this happens, simply close or minimize this page. The CheckFree page is open on your screen behind it. Adobe Acrobat Reader is required to view some options."

Q.	How do I sign up for access to my account by telephone?
A.	Call (800 241-2405 or 478.923.3773, press 1, press 1 again, to begin using the service. First-time users need only enter their account number and follow the system prompts to set up an access code.
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Q.	How do I use Command Call?
A.	Just call (478) 765-1000 locally or (866) 906-7328, then press 1 and be prepared with your account number and your PIN. Follow the voice prompts to enter the information requested, followed by the pound (#) sign. If you know the option that you would like to choose, you may press that number at any time without waiting for the voice prompt.
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Q.	How do I get a PIN for Command Call, the audio response system?
A.	Call (478) 765-1000 locally or (866) 906-7328, then press 1, press 1 again, to begin using the service. First-time users need only enter their account number and follow the system prompts to set up an access code.
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Q.	I forgot my Command Call PIN number. May I request a duplicate?
A.	While we can not send you a duplicate PIN, your PIN can be reset on your request. Call Robins Direct at 800.241.2405 or 478.923.3773, press 7 for assistance with resetting your PIN. For security reasons, we do not have access to the PIN you selected.
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Q.	How do I get information on all my account types through Command Call?
A.	After entering your account number and Command Call PIN press 1 and then press 3.
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Q.	What are the requirements to use Command Call?
A.	You must be a member of Robins Federal Credit Union and have a Command Call PIN. Call Command Call at (478) 765-1000 locally or (866) 906-7328 and follow the system prompts to set up a personal identification number.
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Q.	What is Command Call?
A.	Command Call is the name given to our audio response system. The system gives you access to your account information by telephone around the clock, at no cost. You may reach Command Call by calling (478) 765-1000 locally or (866) 906-7328, press 1.
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Q.	How do I enter amounts when using Command Call?
A.	Enter the amount in dollars and cents, followed by the pound sign (#). For example, enter 3029# to represent $30.29 and 1022# to represent $10.22.
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Q.	What is Online Banking?
A.	Online Banking is the name given to our Internet Banking service. The service gives you access to your account information by internet access around the clock, at no cost. You may login into Online Banking by going to our website, www.robinsfcu.org and clicking on the Login button. First-time users will need to contact RFCU for a password. You may stop by any local branch or call us at 800.241.2405 or 478.923.3773, press 7. Service Agents are available Monday through Thursday from 8:30am - 5:00 pm EST, Fridays from 8:30am - 6:00pm and Saturdays from 9:00 am - 1:00 pm EST.
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Q.	When I try to access Web BillPay all I get is a screen that says "Single Sign-On Option 1. If you are using Microsoft Internet Explorer as your browser, this page may open on top of the CheckFree page. If this happens, simply close or minimize this page. The CheckFree page is open on your screen behind it. Adobe Acrobat Reader is required to view some options."
A.	This problem may occur if a pop-up ad blocker or firewall software is installed on your computer. When the Web BillPay option is selected from the menu, the information opens in a new window. Some pop-up ad blockers may define this new window as a "pop-up" window based on the window's size or other attributes thus prohibiting the new window from opening. The pop-up ad blocker or firewall software must be disabled or removed for the Web BillPay system to work properly.
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