Online Banking Trouble Report Form

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Online Services Trouble Report Form

This form is for Robins Federal Credit Union members who are experiencing problems with Robins Federal Credit Union's online banking services. The fields outlined in red are required to efficiently and effectively respond to your request for assistance.

Personal Information:

Name:

Telephone Number:

E-mail Address:

Technical Information:

8. What type of computer are you using?

PC
Macintosh

9. If you are using a PC what operating system are you using?

Windows
Linux
Other

10. If you are using Windows operating system what version of Windows are you currently using?

Windows XP
Windows Vista
Windows 7

11. What browser are you currently using using to access home banking?

Internet Explorer
Firefox
Google Chrome
Other

12. Please enter the version number of the browser(s) you are currently using to access home banking.

Subject of Your Message:

13. Please describe in detail the problem you are having with the online banking service in the space provided.

	Web Billpay
	Online Banking
	eAlerts
	Apply for a loan