Fraud Center Is it Fraud or a Dispute?
Is It Fraud or A Dispute?
Participation is the key in determining whether a transaction is fraud or a dispute. If you have ever done business with the merchant or given them your card number, it is NOT fraud. If you have NEVER given the merchant your information, then it is fraud.
Why does it matter?
If we dispute a transaction as fraudulent and the merchant can prove that you have an account with them, you cannot get your money back. But if we send your transaction back as a dispute instead of fraud, we have a better chance of getting your money back. If you aren’t sure, please give us a call.
Contact us at: 478.923.3773 x2600 or toll free at 800.241.2405 x2600