Fraud Center  VISA® Fraud Prevention Services

VISA® Fraud Prevention Services

Robins Federal Credit Union Visa debit and credit cards are monitored 7 days a week, 24 hours a day for fraud detection.  You may be contacted by Voice Response Unit (VRU) or a live representative from 8:00am – 9:00pm EST, to verify that your transactions are valid.  If you are unavailable, a message will be left for you to call 866.864.9677 (toll free).  If we do not hear from you, we may block your card at our discretion.

When verifying charges, you will need to provide the following:

• Your 16 digit card number
• Billing address zip code
• Last 4 of your SSN
• 2 digit month & 2 digit day of your birth date

If the charges are valid, you may continue to use your card.  If the charges are not valid, your card will be blocked to prevent any further fraudulent activity.  You will then need to contact Robins Federal Credit Union directly to report the fraud and order a replacement card.  You may contact us by phone at 478.923.3773, option 7 or 800.241.2405, option 7 or visit any branch location.

Note:  Fraud Prevention cannot stop a charge once it has been approved.  They simply block your card to prevent further fraud.

Restricted Transactions

In effort to try and combat fraudulent activity, Robins Federal Credit Union may from time to time limit certain types of transactions. 

Below are some helpful tips before you travel

Please update your phone numbers with us, including your cell number.  You can also provide us with a temporary phone number.  Please be sure to let us know when you return so we can remove this temporary number.  This will allow Fraud Prevention to reach you during your travels, should it be necessary.

If you are traveling abroad, please take the toll free international numbers listed here with you, should you need to contact Fraud Prevention.   When calling the international number(s), please wait on the line until an operator answers and ask to be transferred to Fraud Prevention.

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