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Fraud Center   Protect Your Account Information

Protect Your Account Information

Credit Card

  • Never carry your credit card personal identification number (PIN) with you. Memorize it, or keep the number in a safe place at home.
  • Make copies of all the credit card information that you carry daily and keep them in a secure place.
  • Review your monthly credit card and account statements thoroughly. Investigate suspicious items immediately to head off any possible fraud before it occurs.
  • Report lost or stolen cards immediately.
  • Sign your card immediately.
  • Always be sure to retrieve both your card and receipt after every transaction.
  • Never lend your card.
  • Keep all your receipts and statements in a safe place.
  • Only give your credit card number over the phone if you have initiated the contact.
  • Review your account statements to be sure that the accurate amounts have been charged.

Checking & Savings

  • Have paychecks, dividends, and other recurring credits direct deposited into your account with no more worrying about lost or stolen checks.
  • Never have your Social Security Number printed on your checks.
  • Keep personal telephone numbers off your checks.
  • Store new and cancelled checks securely.
  • Report lost or stolen checks immediately.
  • Be aware of the check numbers that you are using. By using these numbers in sequence you can more easily identify fraud.


  • Use ATMs with surveillance cameras. Select an ATM located near the center of a building. An ATM further from the corner reduces the element of surprise by an assailant and increases effective reaction time by the user.
  • Stay Alert. Be especially cautious when strangers offer to help you at the ATM, even if your card is stuck or you are experiencing difficulty with the transaction.
  • Avoid ATMs which have messages or signs fixed to them indicating that the screen directions have been changed, especially if the message is posted over the card reader. Credit Unions, Banks, and other ATM owners will not put up messages directing you to specific ATMs, nor would they direct you to use an ATM which has been altered.
  • Put away your card and cash. After completing your transaction, secure your card and cash immediately, before exiting the ATM area. Count your cash later, in the safety of your locked car or home.
  • Treat your ATM card like cash. Always protect your card by keeping it in a safe place. If your card is lost or stolen, contact us immediately.
  • Memorize your PIN. Do not write it down or keep it in your wallet or purse. Do not tell anyone else your PIN (including credit union employees, the police, etc.).
  • Change your PIN periodically, and, if you think it may have been compromised, change it immediately.
  • Protect your privacy. Shield the ATM keypad with your hand or body while entering your PIN. Do not leave your transaction record at the ATM. Keep your transaction record in a safe place, so you can compare it to your monthly statement later.
  • Be cautious at drive-up ATMs. If you use a drive-up ATM, be sure your passenger windows are rolled up and your doors are locked.
  • Report suspicious behavior. Report all crimes immediately to law enforcement officials and the credit union.
Request emergency assistance and security. If you need emergency assistance, call 911 from the nearest telephone. If you have a complaint about the security of a Robins Federal Credit Union ATM, call 800.241.2405 or 478.923.3773.


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