To dispute a purchase with a merchant a letter must be written advising the situation.  The letter should include the current date along with the following:

• Merchant Name
• Date of transaction
• Credit Card or Debit Card number
• What service/results you expected when you gave your card number
• What did you actually receive from the merchant
• You must make an attempt to resolve with the merchant, and state the result of the attempt. Include any names you spoke with along with dates.
• Sign letter
• Daytime phone number, cell number or e-mail address
• Attach any supporting documentation with the letter in regards to the dispute

Please send your letter to Card Services by fax to 478.322.7306 or by mail to Card Services Department, PO Box 6849, Warner Robins, GA 31095.

A temporary credit is issued when it is determined you have a valid dispute and any required supporting documentation is received.

Please contact Robins Federal Credit Union for unauthorized transaction procedures.  Please block your card immediately if you have any unauthorized transactions on your account.

If you have any questions please contact Card Services at

cardservices@robinsfcu.org
478.923.3773 ext. 2800
800.241.2405 ext. 2800