Fraud Alerts

01/18/2008 - Beware of Scammers leaving recorded messages stating your "Account Has Been Frozen"

New Scams Target Robins Federal Credit Union Members

We have had numerous phone calls from members stating they have received a “Recorded Message Stating Their Account Has Been Frozen”. They have instructions to phone 918-615-4284. When the number is called there is a recording saying you have reached Robins Federal Credit Union’s Security Department and then you are requested to punch in your 16 digit “card number”. After this has been done you are to punch in your “pin number” along with the expiration number. After all your information is punched in your card has been activated!

This is a phishing scam and do NOT to give any information over the phone, either automated or to a person. It’s not Robins Federal Credit Union.

More information on new forms of Phishing:

Don't be fooled by “Vishing”

Vishing or Voice Phishing is the latest form of fraud circulating with the goal of gaining access to your personal information by mimicking Robins Federal Credit Union or other organizations you may do business with. There are currently two forms of Vishing:

Online version

The scammer sends an e-mail disguised to appear as though it is from Robins Federal Credit Union. The e-mail, which might include our logo, typically reports that you may have been receiving fraudulent e-mails asking for personal information, and you need to call a specific telephone number. This number could be a local or toll-free number.

When you call, an automated attendant answers the phone and prompts you to enter your account number, password or other private information for "security verification" purposes. Don’t do this! Hang up and contact us immediately.

Cold Call Version

Some "vishers" use automated dialing programs to "cold call" members. Your caller ID device may list a legitimate-looking local phone number. A pre-recorded message (or sometimes a live "employee") claims your account has been compromised or needs updating or verification. You are asked to enter your account information, which is digitally transcribed onto the hard drive of the scammer’s computer. Don’t do this! Hang up and contact us immediately.

What can you do?

Familiarize yourself with Robins Federal Credit Union communications.

• We will never solicit personal/private information via e-mail.
• Communication regarding your account is sent via US Mail in an official Robins Federal Credit Union envelope.
• If an employee does call you and you don’t know him/her, you have the right to hang-up, call us at 923-3773 or 800-241-2405 and ask to be transferred to that employee.

If you suspect an e-mail or phone call is fraudulent, call the credit union immediately or e-mail your concern to robinsdirect@robinsfcu.org.

What is Phishing?

Phishing is a high-tech scam that uses spam or pop-up messages to deceive you into disclosing your credit card numbers, business account information, Social Security number, passwords, or other sensitive information.

According to the Federal Trade Commission (FTC), phishers send an email or pop-up message that claims to be from a business or organization that you deal with – for example, your Internet service provider (ISP), bank, online payment service, or even a government agency. The message usually says that you need to “update” or “validate” your account information. It might threaten some dire consequence if you don’t respond. The message directs you to a Web site that looks just like a legitimate organization’s site, but it isn’t. The purpose of the bogus site? To trick you into divulging your personal information so the operators can steal your identity and run up bills or commit crimes in your name.

***Robins Federal Credit Union will never solicit e-mails requesting your credit union username, password, pin number, or other personal identity information.***