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Telephone Banking

All you need is your personal code and you're ready to conduct your Credit Union business conveniently with your touch-tone phone. Just call (478) 923-3773 locally or toll free at (800) 241-2405 and choose the 24-Hour Telephone Teller Option 1.


To Use Telephone Banking, Simply Follow These Steps:

  • Call (478) 923-3773 (locally) or (800) 241.2405, press 1, then press 1 again to begin using the service. First time users need only to enter their account number and follow the system prompts to set up an access code.
  • Once in Telephone Banking, you'll be asked to enter your account number, followed by the pound (#) sign.
  • Then enter your personal identification number (PIN) followed by the pound (#) sign. If you don't have a PIN for your account, you will be asked to select a 4-digit PIN, and to verify it with your Social Security number.
  • Now you're ready to conduct your credit union business quickly and conveniently.

Telephone Banking offers two choices for members. MENU MODE is for beginners and will talk you through each transaction. EXPERT MODE is for faster service. You may switch from MENU MODE to EXPERT MODE at any time. To change from MENU MODE TO EXPERT MODE, enter 7 for additional options; then enter 4 to Change Audio Response Preferences; then enter 2 to change to EXPERT MODE. To change from EXPERT MODE to MENU MODE, use transaction code 76#.

MENU MODE:

 

 

Balance Inquiries

1

History Inquiries

2

Account Transfers

3

Loan Information

4

Withdrawal By Check

5

Checking Account Services Menu

6

Additional Options

7

Change Audio Response Preferences

4

Year to Date Information

5

Change to Another Account

7

Mortgage Loan Inquiry

8

To End Call

9

Return to Previous Menu

#

 

 

EXPERT MODE

 

 

 

Balance Inquiries

 

Savings(for any of your deposit accounts)

11#

Checking/Prestige

12#

Share List

13#

 

 

History Inquiries

 

Last Payroll Deposit

21#

Check Number Inquiry

22#

Deposit History

23#

Savings History (for any of your deposit accounts)

24#

Check History

25#

ATM History

26#

ACH History

27#

Check Card History

28#

Point of Sale History

29#

Shared Branching History

30#

 

 

Account Transfers (to transfer funds between accounts) To set up transfers from your account to another member's account contact a Member Service Representative.

 

Account to Account (for any of your deposit accounts)

31#

Savings to Loan

32#

Loan to Savings

33#

Checking/Prestige to Loan

34#

Loan to Checking/Prestige

35#

Account to Mortgage Loan

36#

 

 

Loan Information

 

Loan Balance

41#

Payment Amount/Due Date

42#

Loan History

43#

Recent Loan Payment

44#

Payoff Amounts

45#

List Open Loans

46#

Mortgage Loan Balance/ Payment Amount/Due Date

47#

Credit Card History

48#

 

 

Withdrawal By Check

 

Savings Withdrawal

51#

Checking Withdrawal

52#

Loan Advance

53#

 

 

Additional Options

 

Change PIN

75#

Change to Menu Mode

76#

Change to Another Account

77#

Year to Date Dividends Paid

79#

Year to Date Interest Paid on Loans

80#

Year to Date IRA Contributions

81#

Check Reorder

82#

Order Check Copy

83#

Check Stop Payment

84#

Audio Response Service Code List (HELP)

90#

End Call

99#

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   © 2007 Robins Federal Credit Union. All Rights Reserved. email: robins.direct@robinsfcu.org   478.923.3773   800.241.2405