VISA® VISA Fraud Prevention Services
VISA® Fraud Prevention Services
Robins Federal Credit Union VISA debit and credit cards are monitored 7 days a week, 24 hours a day for fraud detection. You may be contacted by Voice Response Unit (VRU) or a live representative from 8:00am – 9:00pm EST, to verify that your transactions are valid. If you are unavailable, a message will be left for you to call 866.864.9677 (toll free). If we do not hear from you, we may block your card at our discretion.
When verifying charges, you will need to provide the following:
• Your 16 digit card number
If the charges are valid, you may continue to use your card. If the charges are not valid, your card will be blocked to prevent any further fraudulent activity. You will then need to contact us directly to report the fraud and order a replacement card.
• Your billing address zip code
• Last 4 of your SSN
• 2 digit month & 2 digit day of your birth date
Note: Fraud Prevention cannot stop a charge once it has been approved. They simply block your card to prevent further fraud.
Restricted Transactions - In effort to try and combat fraudulent activity, Robins Federal Credit Union may from time to time limit certain types of transactions.
Sign up for e-Alerts - If you have Online Banking you can sign up for e-Alerts. This is just another way to monitor your account and your transactions.
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