Frequently Asked Questions  Command Call

Command Call

1. How do I sign up for access to my account by telephone?

Call (800) 241-2405 or 478.923.3773, press 1, press 1 again, to begin using the service. First-time users need only enter their account number and follow the system prompts to set up an access code.

2. How do I use Command Call?

Just call (478) 923-3773 (locally) or (800) 241.2405, press 1, then press 1 again to begin using the service.  First time users need only to enter their account number and follow the system prompts to set up an access code.

3. How do I get a PIN for Command Call, the audio response system?

Call (478) 923-3773 (locally) or (800) 241.2405, press 1, then press 1 again to begin using the service.  First time users need only to enter their account number and follow the system prompts to set up an access code.

4. I forgot my Command Call PIN number. May I request a duplicate?

While we can not send you a duplicate PIN, your PIN can be reset on your request. Call Robins Direct at 800.241.2405 or 478.923.3773, press 7 for assistance with resetting your PIN. For security reasons, we do not have access to the PIN you selected.

5. How do I get information on all my account types through Command Call?

After entering your account number and Command Call PIN press 1 and then press 3.

6. What are the requirements to use Command Call?

You must be a member of Robins Federal Credit Union and have a Command Call PIN. Call Command Call at (478) 923-3773 locally or (800) 241-2405 and follow the system prompts to set up a personal identification number.

7. What is Command Call?

Command Call is the name given to our audio response system. The system gives you access to your account information by telephone around the clock, at no cost. You may reach Command Call by calling (478) 923-3773 (locally) or (800) 241.2405, press 1, then press 1 again to begin using the service.  First time users need only to enter their account number and follow the system prompts to set up an access code.

8. How do I enter amounts when using Command Call?

Enter the amount in dollars and cents, followed by the pound sign (#). For example, enter 3029# to represent $30.29 and 1022# to represent $10.22.