Meet Robin, Your New Digital Assistant!
Robin is here to make getting the help you need simple and convenient. Whether you’re looking for quick answers or the right tools and resources, Robin is ready to assist. If Robin can’t find what you’re looking for, it will seamlessly connect you with the right team member for further assistance.
How to Effectively Use Robin:
Be Clear and Specific: Use simple, direct phrases like “check my balances” or “branch hours” so Robin can quickly understand and assist.
Take Advantage of Self-Service: Robin can handle many common requests instantly (like balances, rates, and locations), saving you time.
Have Your Information Ready: For secure account help, be prepared to verify your identity with details like your member number or a code sent to your phone.
Follow Prompts for Faster Help: Robin may suggest options based on your needs. Selecting these can speed up your experience.
Connect to a Team Member Anytime: If you prefer speaking with a team member or need additional help, Robin will quickly direct you to the right person.
Be Patient: Allow Robin to complete the phrase/prompt before asking further questions or giving instructions.
Have more questions? Review our FAQs.
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FAQs
Q. What can Robin help me with?
A. Robin can assist with common requests like checking branch hours, finding locations, looking up rates, accessing account information, and guiding you to the right products and services.
Q. Is my information secure when using Robin?
A. Yes. For account-specific requests, Robin uses a secure authentication process to verify your identity before providing access to your information.
Q. What if I cannot authenticate when I call in?
A. If you’re unable to authenticate when calling in, you can ask to speak with a Robins Financial team member. They’ll assist with verifying your identity and help ensure you’re able to authenticate successfully the next time you call.
Q. Can I still speak with a team member?
A. Absolutely. Robin is designed to enhance your experience, not replace it. If you need additional help, Robin will quickly connect you with a team member.
Q. How do I reach a specific branch?
A. If you need to reach a specific branch, simply ask to be connected to that location. For example, you can say, “I’d like to speak with the Downtown Macon Branch” or “Please direct my call to the Russell Parkway Branch.” Robin will confirm the branch you requested and route your call accordingly.
Q. How does Robin know how to help me?
A. Robin uses advanced technology to understand your request and may use past interactions to provide more personalized and efficient support.
Q. What if Robin can’t answer my question?
A. If Robin isn’t able to fully assist, it will seamlessly direct you to the right team member who can help.
Q. Is Robin available all the time?
A. Robin is available to assist with many requests anytime, helping you get answers quickly, even outside of regular business hours.
Q. How do I get Robin to return to the main menu?
A. Simply say "main menu" and Robin will take you back to the beginning.
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