This Mobile Deposit Terms and Agreement (the “Agreement”) contains the terms and conditions for the use of Robins Financial Credit Union’s Mobile Deposit service (“Mobile Deposit”). By accepting the terms and conditions, you acknowledge and accept the rules and requirements of this Agreement. In this Agreement, the words “you” and “your” refer to the individual using the Mobile Deposit service. The words “Credit Union”, “our”, “us” and “we” refer to Robins Financial Credit Union. The terms of this Agreement are in addition to any account agreements, disclosures and other documents in effect from time to time governing your account including but not limited to the Robins Financial Credit Union Membership and Account Agreement and the Online Banking Agreement.
Use of Services:
Mobile Deposit, if made available to you, allows you to electronically present images of certain types of checks along with additional deposit related information to us, or to a processor we select, for deposit into an account that you maintain with the Credit Union using your smartphone. These services have eligibility requirements in which we can change the qualifications without notice. You agree that we may change the requirements for use of, suspend, or discontinue Mobile Deposit or your use of Mobile Deposit at any time without prior notice to you. We reserve the right to suspend or terminate this service at any time without notice. This Agreement is subject to change periodically without notice. You agree to deposit only "checks" as that term is defined in Federal Reserve Regulation CC ("Reg. CC"). When the image of the check transmitted to us is converted to an Image Replacement Document for subsequent presentment and collection, it shall thereafter be deemed an "item" within the meaning of Articles 3 and 4 of the Uniform Commercial Code.
Delivery and receipt of information, including but not limited to, instructions you give us, may be delayed or otherwise impacted by factor(s) affecting your phone carriers, other parties, or because of other reasons that we cannot control. You accept the risk that an item may be intercepted or misdirected during transmission. We will not be liable for losses or damages arising from any disclosure of account information to third parties; failed, delayed, or misdirected delivery; or mishandling or of inaccurate content in information and instructions transmitted using Mobile Deposit.
You agree that we may, at our sole discretion and without liability to you, decide to accept or decline for deposit any item that you present to us using Mobile Deposit. For each item you present using Mobile Deposit, we will tell you if we have accepted or declined by the designated business time noted in this Agreement. Your receipt of this information does not mean that the transmission was error free or complete. You are responsible for determining whether a deposit has been accepted by us and deposited to your account by checking your deposit history. You will not receive any other notice of acceptance.
You agree that once we have accepted an item for deposit, you will mark the item as “processed” and never re-present the item. The original check deposited to the system should be retained by you for 60 days and then properly destroyed. If the check is presented for a second time, it will be considered a duplicate check and charged back to your account in which you are liable.
If requested by us, you agree to, within 5 business days, provide the original check and/or a copy of the front and back of any item presented using Mobile Deposit in order to aid in our clearing and collection process.
You acknowledge that if a deposit is dishonored and returned unpaid for any reason, including but not limited to duplicate presentment, we may chargeback the item to your account. We may correct the amount of any deposit by debiting or crediting your account(s) within a reasonable time after discovery of an error. You agree that we are not liable for any loss, costs, or fees you may incur as a result of our chargeback of an ineligible item. You will cooperate with us to investigate unusual transactions or poor quality transmissions, and resolution of claims, including by providing, upon request and without further cost, any originals or copies of items deposited through the Mobile Deposit in your possession and your records relating to such items and transmissions.
Check image guidelines:
Any check image transmitted by you must accurately and legibly provide all the information on the front and back of the check at the time presented to Robins Financial Credit Union. Prior to scanning or photographing the original check, you must endorse the back of the original check. Your endorsement must include your signature and the following information: Account Number, Date, and the words “For Mobile Deposit Only”. Should any of the items be missing, the check may not be accepted for deposit. The digital image of the check transmitted from you must accurately and legibly provide, among other things, the following information: The information identifying the drawer and the paying bank that is preprinted on the check, including complete and accurate MICR information and the signatures(s); and other information placed on the check prior to the time the image of the check is captured, such as any required identification written on the front of the check and any endorsements applied to the back of the check. The image quality for the check will meet the standards for image quality established by the American National Standards Institute (“ANS”), the Board of Governors of the Federal Reserve, and any other regulatory agency, clearing house or association.
Acceptable checks to be imaged:
- Check images may only be submitted for original checks payable to you or a joint account owner or signer on the account, or a business account. No third party checks will be accepted.
- Checks must be drawn on financial institutions located in the United States and must be payable in United States currency.
- A check image may not be submitted for an original check drawn from the same account into which you are depositing the check.
- Check images may not be submitted for “substitution checks” or remotely created checks.
- Only one check image may be submitted for each check.
- Check images may not be submitted for any check that:
- Is stamped with a “non-negotiable” watermark.
- Contains alteration or evidence of alteration of which you know to be fraudulent or not authorized by the owner of the account on which the check is drawn.
- Is incomplete.
- Is “stale” or “post” dated. e. Has been previously presented for payment and returned not payable as a result of insufficient funds, stop payment or other reasons.
Service Availability:
Generally, the Mobile Deposit service may be used seven days a week, twenty-four hours a day; however, deposits will only be posted to your account during business hours. Access to this service may be unavailable from time to time for maintenance or for reasons outside of our control. Robins Financial Credit Union will use reasonable efforts to cause the Mobile Deposit service to be accessible to you except for scheduled maintenance and required repairs, and except for any interruption due to causes beyond the reasonable control of, or not reasonable foreseeable by us including, but not limited to, any Force Majeure Event as defined below. We are not responsible for any difficulties or any damages that you may incur as a result of these difficulties or unavailability. In order to use the Mobile Deposit, you must use, at your expense, compatible hardware and software. We are not responsible for any third party software or mobile application you may need to use Mobile Deposit. We may change requirements at any time without prior notice. You may need to upgrade the mobile application to use Mobile Deposit.
You agree that items transmitted using Mobile Deposit are not subject to the funds availability requirements of the Federal Reserve Board Regulation CC. In general, if an image of an item you transmit through the Mobile Deposit is received and accepted before 4pm Eastern Standard Time, on a business day that we are open with the exception of Saturday, we consider that day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open. It is your responsibility to confirm deposited checks have been received and funds are available.
Deposit Limits and Acceptance:
You agree that we may establish and, without notice to you, change limits on the dollar amount and number of items that you may present for deposit using Mobile Deposit without liability to us. If you attempt to initiate a deposit in excess of these limits, we may reject your deposit. If we permit you to make a deposit in excess of these limits, such deposit will still be subject to the terms of this Agreement, and we will not be obligated to accept similar items for deposit on a future date. The current daily dollar limit is $2,500.00 per business day. In addition, the current weekly limit (7 calendar days) is $4,999.00 unless otherwise determined. For business accounts, the current daily dollar limit is $5,000 per business day, and the current weekly limit (7 calendar days) is $10,000. There is no daily or monthly statement cycle limit on the number of items, as long as the respective dollar limits are not exceeded.
We have the right to refuse or reject any item presented for deposit. If we refuse or reject an item, we are not responsible for any late fees incurred or any other applicable fees.
Accountholder’s Warranties:
You the accountholder make the following warranties and representations with respect to each image of an original check you transmit utilizing Mobile Deposit Services.
- Each image of a check transmitted from you is a true and accurate rendition of the front and back of the original check, without any alteration, and the drawer of the check has no defense against payment of the check.
- The amount, the payee, signature(s), and endorsements(s) on the original check are legible, genuine, and accurate.
- You will not deposit or otherwise endorse to a third party the original item (the original check) and no person will receive a transfer, presentment, or return of, or otherwise be charged for, the item (either the original item, or a paper or electronic representation of the original item) such that the person will be asked to make payment based on an item it has already paid.
- Other than the digital image of an original check that you remotely deposit through Mobile Deposit, there are no other duplicate images of the original check.
- You have ensured that each original check was authorized by the drawer in the amount stated on the original check and to the payee stated on the original check.
- You are authorized to enforce each item transmitted or are authorized to obtain payment of each item on behalf of a person entitled to enforce such transmitted item.
- You have possession of each original check deposited using Mobile Deposit and no party will submit the original check for payment.
- Files and images transmitted from you will contain no viruses or any other disabling features that may have an adverse impact on your network, data, or related systems.
Indemnification:
You agree to defend, indemnify and hold the Credit Union and its respective officers, directors, employees, representatives, successors and assigns, harmless from any and all claims, damages, losses, liabilities, costs and expenses, including reasonable attorneys' fees, arising in any way from (a) your access, use or misuse of Mobile Deposit, (b) any material breach of a representation, warranty, covenant, or obligation of you contained in this Agreement, (c) the violation of any applicable law; or (d) any other acts or omissions in the performance of your obligations under this Agreement, including without limitation, those resulting in injuries and property damage. The Credit Union reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with the Credit Union in asserting any available defense. This paragraph shall survive termination of any services or this Agreement.
Governing law:
This Agreement will be governed by and interpreted in accordance with the laws of the State of Georgia.
Force Majeure:
Except for your obligations to pay the Credit Union hereunder, neither party will be liable to the other party for any failure of delay in performance caused by reasons beyond its reasonable control, including but not limited to, restrictions of law, regulations, orders or other governmental directive, labor disputes, acts of God, third-party mechanical or other equipment breakdowns, fire, explosions, fiber optic cable cuts, interruption or failure of telecommunication or digital transmission links, internet failures or delays, storms or other similar events.
Errors and Unauthorized Use:
You must notify us of any errors (or suspected errors) related to the items deposited through Mobile Deposit as soon as possible after they occur, and in no event later than 60 days after the related account statement is sent. You can contact the Call Center at the numbers identified below. Unless you notify us within this time period, the account statement containing the deposits made through Mobile Deposit is deemed correct, and you cannot bring a claim against us for any alleged errors. You also agree to notify us immediately if you become aware of any loss or theft of, or any unauthorized use of Mobile Deposit or your security credentials.
Termination:
We may terminate this Agreement at any time and for any reason. This Agreement shall remain in full force and effect unless and until it is terminated by us. Without limiting the foregoing, this Agreement may be terminated if you breach any term of this Agreement, if you use the Mobile Deposit for any unauthorized or illegal purposes or you use the Mobile Deposit in a manner inconsistent with the terms of your Robins Financial Credit Union Membership and Account Agreement or any other agreement with us.
Member Service Support:
You may contact our Call Center at 478-923-3773 or 800-241-2405 during normal business hours.