Protecting Yourself with Tips on Avoiding Scams

Protecting the safety and security of our members is a top priority. The fraud protection services we offer serve as an additional barrier to help protect our members, but knowledge and awareness are the best defense against scams and fraud. Keeping you safe is so much easier when we have your help and we can work together to ensure your accounts remain protected. It’s important to always be vigilant when it comes to protecting your account details, digital banking login credentials, and your debit and credit card information.

Here are some tips to help you protect yourself:

• If you receive a call claiming to be from Robins Financial Credit Union (or any other financial institution) and you aren’t sure if it’s legitimate, do not provide any information over the phone. If you feel uncomfortable and aren’t sure if you should share your information, don’t. Verify that the phone number that called you matches the phone number on the website or your account statement. Our phone numbers are 478-923-3773 or toll-free 800-241-2405.
• Never provide your debit or credit card PIN (Personal Identification Number) to anyone over the phone. We will never call you and request your PIN. If you receive a call claiming to be from Robins Financial requesting your PIN, hang up and do not provide any information.
• When you receive a Secure Access Code (SAC) from us, we will never call or text you to ask you to provide us with that code. If someone calls or texts you asking for a security code you received from us, hang up and do not provide the code.
• Never share your digital banking login credentials. Your username and password are unique to your specific account, so you should never give access to anyone who is not joint on your account, not even your family members or closest friends.
• If someone has contacted you pretending to be from Robins Financial Credit Union, or if you suspect your account information has been compromised, report it to us immediately.

For more information on how we protect our members every day, visit our website, give us a call or stop by a branch.