Use Our Self-Service Loan Payments & Features to Save Time
We offer a number of convenient and secure self-service loan payment options and other features to help you save time while taking care of your banking needs. As your trusted financial institution, we are committed to providing you with a variety of ways to do business with us.
Our remote banking options include Digital Banking; online loan applications; online loan payment portal; Interactive Voice Response loan payment phone system; and Command Call, our 24/7 telephone teller. You can also perform ATM transactions at any of our 85,000+ surcharge-free ATMs. Should you need to visit a branch for your banking needs, we encourage you to make an appointment. You can even request a phone appointment if you prefer to bank remotely and need us to assist you!
Benefits of Self-Service
Postal delays can cause your mail to take longer to reach us. Though we process payments and deposits on the same day we receive them, if your payment gets delayed in the mail, it can cause your payments and deposits to post later than expected.
Mail delays can also impact how quickly you receive mail from us, like your monthly statements or other important notices. Sign up for e-Statements to ensure you receive your documents faster. Review and update your contact information in Digital Banking to ensure we have a valid email address on file for you so we can send you important notification by email rather than paper mail.
Our Self-Service Options
- Pay your bill online using our online payment portal
- Use our Interactive Voice Response phone payment system
- Transfer your payment from your Robins Financial account in Digital Banking
- Set up an automatic transfer in Digital Banking
- Set up an automatic transfer from another financial institution
- Set up your payments using Bill Pay
- Enable e-Alerts for payment reminders and more
Our Other Self-Service Features
- Sign up for e-Statements to receive your monthly statements electronically
- Mobile check deposit*
- Transfer funds between your own accounts, to another member*, or perform an external transfer*
- Add a new account share including Checking, Savings, or Certificate
- Apply for a loan including auto and other vehicle loans, credit cards, equity loans and lines of credit
- Easily set up direct deposits with our Direct Deposit form
- Request a Stop Payment on checks
- Report your debit or credit cards as lost or stolen
- Update your contact information
- Update your Digital Banking login credentials (login ID and password) to more securely protect your account
- Send us a Secure Message
- Locate ATMs (including nationwide network of fee-free ATMs) plus Robins Financial branches and shared branching locations
*Eligible members only
To learn more about the various digital services and features available to you through Robins Financial Credit Union, check out our Digital Banking Guide. This guide provides step-by-step instructions for how to use all of the features available to you.