Do you need to speak with someone about an issue you are having with your account? Messages allow you to speak with a representative about these issues.

  1. Select Messages in the left hand menu.

  1. The left hand side of the messages form lists all of your previous and pending Conversations.
  2. This icon allows you to delete Conversations.

  1. To send a new message, select New Conversation.
    1. Select which recipient the message should be addressed to under With. You can choose from Online Banking Assistance, Report Fraud, Account Information, Mobile Deposit, Mortgage, Collections or Other.
    2. Enter the Subject of your message.
    3. This icon allows you to add an attachment.
    4. Supported Attachments gives you a list of supported file types, including: .ach, .doc, .docx, .log, .pdf, .ppt, pptx, .rtf, .text, .txt, .wpd, .xls, .xlsx.
    5. Enter the issue that you are experiencing in the Message text box.
    6. If you select Cancel it will take you back to the Messages page.
    7. Select Send when you have finished your message.

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