Report a Lost/Stolen Card

If you lose your debit or credit card, or it is stolen, you can use this form to block and deactivate the card.

!Contact us, 478-923-3773 or 800-241-2405, immediately if you find unauthorized transactions. For 24-hour card support contact Falcon Fraud Prevention at 866-864-9677 (toll free).

1. Select Cards in the left hand menu.
2. Then select Report a Lost/Stolen Card.
3. Select which card you wish to block.
4. Then select Submit

5. Select the reason which you are blocking the card from the following: Fraudulent Transactions on the Account, Card has been Stolen, At my Request, The Card Holder is Deceased, Received Compromise Notification and Card is Lost.
6. Then select Submit.

7. A confirmation page will then appear, if you select Confirm the card you have selected will be blocked.
8. If you select Cancel you will receive a message of the cancellation.
9. When you are finished select Submit.

*To order a new card send a Message, within Digital Banking, containing your address and your request for a new card.