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Finding Your MICR/Routing Number

Homepage » Finding Your MICR/Routing Number

Locating in Web Browser After you login, select which account you would like to view your MICR/Routing Number information. Once you are on the Account Details page select the Details option. The Details will populate and your full MICR/Routing Number will…

Account Preferences

Self Service Options » Account Preferences

Account Preferences lists all of your accounts in Digital Banking, including your linked External Accounts and linked Member to Member accounts. Here you can nickname your accounts, group them together, hide them and manage how they appear on the Account Summary…

Account Grouping

Homepage » Account Grouping

If you prefer to have your shares and loans grouped together in their own category, you can use our Account Grouping option. Left click and hold on the share or loan you wish to group. This icon will appear in the bottom right of the Homepage. Drag and drop your…

Account Locked

FAQ » Account Locked

If you receive this error then you need to unlock your account by using the Forgot/Unlock Login tool. When using this tool you will need some information associated with your account and your member number. A member number is a shortened version of your account…

Account Summary Overview

Homepage » Account Summary Overview

After you login, you are taken directly to the Account Summary page. This page allows you to view all of your balances and navigate through multiple different features, thus enhancing your Digital Banking experience. The homepage navigation menu appears in all…

Deleting an Account Grouping

Homepage » Deleting an Account Grouping

Deleting an Account Grouping is just as easy as it is to create one. Left click and hold the share or loan you wish to remove. Then drag and drop your share or loan back under the Accounts group or into the new group you have created. (If you have multiple shares…

Member to Member Transfer [M2M]

Transactions and History » Member to Member Transfer [M2M]

Member to Member Transfers allow qualifying members to transfer funds from their account to other Robins members. This form is for single transactions only. It cannot be used to transfer to accounts you already have linked, or within your own account. Those…

Apple Watch

Products and Services » Apple Watch

Apple Watch allows you to view up to ten account balances and ten most recent transactions. Before you can view balances on your Apple Watch, you must first enable this feature in our app. *If you have more than ten accounts, then the first ten listed in Digital…

Express Pay (one-time payment option)

Loan Payment Portal » Express Pay (one-time payment option)

You will need to enter your Member Number, First and Last Name, Email and Birthday in the format of 00/00/0000. Then select Next to enter the external financial institution account credentials. The Account Type will allow you select from a Personal Checking…

Manage External Accounts

Transactions and History » Manage External Accounts

Manage External Accounts allows you to link External Accounts at other financial institutions in order to make transfers to/from these accounts to/from your Robins Financial account. Select Transactions and History in the left hand menu. Then select Manage External…

First Time Enrollment

I Am a New User » First Time Enrollment

When enrolling in Digital Banking for the first time, you will have to complete an enrollment form. This form requires personal and account criteria to be completed, so be sure to have your account information handy! If you do not have this information available,…

Register (recurring payment option)

Loan Payment Portal » Register (recurring payment option)

You will need to enter your First, Last Name and Email. Then select Next. In window number 2, you will need to enter your Member Number. Enter your Birthday in the format of 00/00/0000. And enter your Last Four of SSN. Then review the Terms of Service and…

Stop Payment On Checks

Self Service Options » Stop Payment On Checks

Stop Payment On Checks allows you to stop the payment of a recently written check. Select Self-Service Options in the menu on the left hand side of the screen Then select Stop Payment On Checks On the next screen you will select whether you want to stop a…

Manage Text Banking

Products and Services » Manage Text Banking

Text Banking allows you to text prompts to find out your balance, transfer funds and more. Using this Manage Text Banking tab allows you to enroll in Text Banking. Select Products and Services in the left hand menu. Then select Manage Text Banking. Select the…

Safeguarding Your Information

Safeguarding Your Information

It is our policy at Robins Financial Credit Union to hold member information in confidence, subject to applicable legal requirements. To protect member privacy Robins Financial Credit Union controls the way any information about members is shared. Please view and/or…

Homepage

Homepage

Account Summary Overview Quick Transfer Account Grouping Deleting an Account Grouping

How to Protect Yourself Online

I Am a New User » How to Protect Yourself Online

Criminals are finding new ways to target consumers online every day. You can control the risk of being a victim of online attacks by following these simple steps: Never share your login credentials or passwords with anyone for any reason. Use different and…

Logging On

I Am a New User » Logging On

After you have finished the First Time Enrollment, logging in is fast and easy. There are two different locations that your can login from; the first is on our homepage, www.robinsfcu.org, and the other is located under Account Access. Logging in only requires your…

Deposit a Check

Transactions and History » Deposit a Check

Depositing checks has never been easier; this feature allows you to capture images of your check and deposit it into your account. *Members must meet qualifications to have access to the Mobile Deposit feature and must enroll via Manage Mobile Deposit prior to…

Quick Transfer

Homepage » Quick Transfer

Quick Transfers allow you to transfer from a specific account without navigating to the Transfer Funds tab. Select this icon on a particular share or loan. Then select Quick Transfer. Select an account to send the funds to. Enter the amount you wish to…

Mortgage Loans

Loans » Mortgage Loans

Mortgage Loans are directly linked through this tab. Here you will be able to view all history, balances, statements, account notes, account information and payment information for your mortgage. !To make a mortgage payment, use the Make a Payment feature in the…

Mobile Bill Pay

Products and Services » Mobile Bill Pay

This type of Bill Pay is a shortened version to allow all the same capabilities on mobile devices. Select Products and Services in the left hand menu. Then select Mobile Bill Pay. Pay Bills Pay Bills houses all of your payees and allows you to process…

Finding Loan Payment/Due Date

Homepage » Finding Loan Payment/Due Date

Locating in Web Browser After you login, Select which loan you would like to view your Payment or Due Date information. VISA, Home Equity Loans, or Line of Credits Once you are on the Account Details page select Details The Details will drop down and your…

Transfer Funds

Transactions and History » Transfer Funds

We have simplified transferring funds. This feature allows you to process transfers, M2M Transfers and External Transfers within your Digital Banking. Processing a Transfer Select Transactions and History in the left hand menu. Then select Transfer Funds. Select…

Self Service Options

Self Service Options

Contact Preferences Account Preferences Security Preferences Accessibility

Open Accounts

Accounts » Open Accounts

This feature allows you to open new shares within Digital Banking. Select Accounts in the left hand menu. Then select Open Accounts. Select which share you would like to open, a Checking, Savings or Certificate. Select which type of Checking or…

Loan Payment Portal

Loan Payment Portal

Robins Financial offers its members a fast and easy way to make your loan payments online using your account or accounts from other financial institutions through our ECM Loan Payment Portal. This payment Portal, which is separate from our digital banking option, is…

Online Activity Center

Transactions and History » Online Activity Center

The Online Activity Center is a one-stop-shop for all transactions that you have conducted within your Digital Banking. This center is broken down into three different tabs: Single Transactions, Recurring Transactions and Deposited Checks. *Deposited Checks will only…

e-Statements

Products and Services » e-Statements

If you are needing to reduce clutter, enroll in our e-Statements. e-Statements are an electronic version of your regular Robins Financial Credit Union statement that you would normally receive in the mail. In addition to receiving your statement sooner, receiving your…

eAlerts

Products and Services » eAlerts

Stay up to date with your account activity with free account alerts instantly delivered to your inbox. You can receive e-Alerts via email or as an MMS message to your mobile phone. Select Products and Services in the left hand menu. Then select eAlerts. Delete ALL…

FAQ

FAQ

*This page is for questions you may have about how to use Digital Banking. Why am I getting invalid LoginID/Password error? Why am I getting a Logon Failed error? Why am I getting an Account locked error?

Logon Failed

FAQ » Logon Failed

If you run into this error, you have entered in your password wrong too many times and one more wrong attempt will lock out your account. You may want to consider resetting your password using our forgot password option.

Messages

Messages

Do you need to speak with someone about an issue you are having with your account? Messages allow you to speak with a representative about these issues. Select Messages in the left hand menu. *A red message indicator will display when you have an unread message…

Bill Pay

Products and Services » Bill Pay

Robins Financial’s free Bill Pay can simplify your life. You can pay all your bills digitally with just the click of a mouse. Bill Pay Enrollment Select Enroll in Bill Pay on the Account Summary homepage. Select which account you would like to…

Make a Payment

Loans » Make a Payment

This feature allows you to process payments within your Digital Banking. Processing a Payment Select Loans in the left hand menu. Then select Make a Payment. Select which account the funds are being transferred from. Select which loan the funds are being…

Skip A Payment

Loans » Skip A Payment

Skip A Payment is offered to members with accounts in good standing. If available, you can skip one month’s payment and your payment due date will be forwarded to the next due date. Interest will still accrue for the month of the Skip A Payment. Select Loans…

Report a Lost/Stolen Card

Cards » Report a Lost/Stolen Card

If you lose your debit or credit card, or it is stolen, you can use this form to block and deactivate the card. !Contact us, 478-923-3773 or 800-241-2405, immediately if you find unauthorized transactions. For 24-hour card support contact Falcon Fraud Prevention at…

Order Checks

Accounts » Order Checks

No need to wait in line to Order Checks. With our Self Service Option in Digital Banking, you can order checks from anywhere. Select Accounts in the left hand menu. Then select Order Checks. Select which account you would like to order checks for. If you…

Forgot/Unlock Login

I Am a New User » Forgot/Unlock Login

If you forget or lock your login ID, you can reset it using the Forgot/Unlock Login feature under the Digital Banking login box on our homepage. Select the Forgot/Unlock Login link. Enter your Social Security, Member Number, Date of Birth, and Mothers Maiden…

PIN Request

Cards » PIN Request

It is easy to forget which PIN goes with which card. If you happen to forget your PIN, you can use our PIN Request to mail yourself a new one. *Since your PIN number will be mailed, please use our Contact Preferences tab to ensure your address is correct. Select…